If you already know how important can be to learn how to use PayPal, learning how to change your PayPal name can be important, but it is not a very easy procedure, because the company protects their customer’s account carefully.
Having the need to send and receive money without providing your credit card details or bank account details, you decided to create an account on PayPal, the famous online payment service. As soon as you completed the registration, however, you realized that you had made a typo in entering your name and, now, you don’t know how to remedy it. Did it go well, am I right? Then today is your lucky day!
In the next paragraphs, in fact, I will explain how to change the name on PayPal from both as a computer and a smartphone and tablet. First of all, it will be my job to show you when it is possible to change the name and surname associated with a PayPal account and what is the necessary documentation to be able to do it. Subsequently, you will find the detailed procedure both to correct your name in complete autonomy, in case of errors committed during the registration phase, and to send a request to PayPal, in case of a change in the personal name.
Of course, to proceed you need to have an account. If you don’t, try the guide How to create a Paypal account.
Before getting to the heart of this tutorial and explaining How to change your PayPal name, it may be useful to know under what circumstances you can change the name associated with your account and what documents are needed to submit the request in question.
If your intention is to change both name and surname of your PayPal account to correct any typing errors made during registration, you must know that it is allowed to do it only once and it is possible to modify only 1-2 characters of the data currently associated with the account. In this case, no documents are required and the name change is immediate.
If, on the other hand, you need to completely change your name or surname (e.g. in the case of marriage, divorce, etc.) or during registration, you have chosen to use an alias that you would now like to replace with your own. real name, you will have to forward a request to PayPal.
In both cases, it is also necessary to attach a copy of an identity document issued by a competent authority in which the photo of one’s face is clearly visible, the copy of the name modification certificate (not required in case of modification by alias in the real name) and the recent copy of a utility bill, an account statement, a driving license, a residence document or postal insurance which shows the correct name and current address.
Finally, I point out that it is not possible to associate your PayPal account with another person. In this case, it is necessary to delete the PayPal account in question (if no longer necessary) and open an account in the name of the new holder.
How to change your PayPal name
To change your PayPal name in case of typing errors during registration, simply access your account settings and apply the correction.
To proceed, therefore connected to the official PayPal website, press the Login button, at the top right, enter the data associated with your account in the Email or telephone number and Password fields and click on the Login button, to log in.
In the new open page, press on the gear wheel icon, at the top right, make sure the Account tab is selected, and click on the Edit item located near your name and surname. In the Select name change option screen, choose the item Correct an unimportant error and proceed with the changes of your interest.
Then enter the correct name and surname in the Name and Surname fields, add the checkmark next to the option I want to change my name and click on the Update name button. If the change was successful, you will see the message Your name has been updated to [name surname]. Once done, press the OK button to complete the change and return to the “Account” section of your PayPal account.
If you do not have a computer available or prefer to proceed from a smartphone or tablet, you must know that through the official PayPal app for Android and iPhone devices it is not possible to change the name associated with your account. However, you can do it using the browser installed on your mobile device (eg Chrome on Android and Safari on iOS / iPadOS).
If you want to do this, connect to the official PayPal website, log in to your account, tap the ☰ button, at the top left, and press the gear wheel icon from the menu that opens. Then select the Edit and Correct an unimportant error option and follow the instructions I have provided to correct the name on PayPal from your computer.
How to change your Paypal name and surname
If your intention is to change your name and surname on PayPal and you already have the necessary documents to submit your request, as I indicated in the initial lines of this guide, connected to the main PayPal page and press the Login button, to access your account.
Once this is done, click on the gear wheel icon, at the top right, click on the Edit option visible next to your name and, in the new screen that appears, choose the option of your interest from Edit your name, to set your new name and surname, and Update your name, to switch from alias to your real name.
Regardless of your choice, then click on the Choose a file button, upload the required documents (in PDF, JPG or PNG format, with a maximum weight of 5 MB per file), affix the checkmark next to the option I want to change my name (this modification cannot be used to transfer your account to another person) and click on the Send button, to submit your name change request.
If you do not have the possibility to upload a document from a computer, you can take a photo of the necessary documents with the camera of your smartphone and repeat the procedure just described using the browser installed on your mobile device. To do this, connected to the official PayPal website, log in to your account, press the ☰ button, at the top left, and tap the gear wheel icon.
In the new screen that appears, select the Edit item for your name, choose the option of your interest from Edit your name and Update your name, tap the Choose a file button and select the Take photo option, to photograph your documents at the moment, or Photo Library, if copies of your documents are already available in the photo gallery of your smartphone.
Finally, put the checkmark next to the option I want to change my name (this change cannot be used to transfer your account to another person) and press the Submit button, to request the change of the name associated with your account PayPal.
Please note that you can also send your name change request by mail to PayPal, Inc. – For the attention of PayPal Name Change, PO Box 45950 – Omaha, NE 68145-0950. In this case, in addition to the documents indicated above, you will need to attach a written request also specifying the email address and telephone number associated with your PayPal account.
Regardless of the method chosen to send your name change request, the documents you have sent will be examined by the PayPal staff and, if your request is deemed lawful, your name will be automatically charged to the one indicated in the documents.
How to change your PayPal.Me name
If you are wondering if it is possible to change the name PayPal.Me, I am sorry to tell you that the answer is negative. In fact, once the link in question has been created, it is no longer possible to modify or delete it, but only to deactivate it.
In the latter case, log in to your PayPal account, click on the gear wheel icon, at the top right, and press on the Manage option relating to your PayPal.Me link. In the newly opened page, move the lever next to the option Activate or deactivate it when you want from ON to OFF and click on the Deactivate button, to confirm your intention.
If you prefer to proceed from smartphones and tablets using the PayPal app, start the latter, log in to your account (if you have not already done so), and tap on the gear wheel icon, at the top right. Then select the PayPal.Me option, locate your PayPal.Me link , move the relative lever from ON to OFF, and press the Deactivate button, to complete the deactivation.
If you have followed these instructions but you have not been able to correct your name or you have sent your request to change your personal data but you have no longer had any communication from PayPal, I advise you to ask for assistance through the appropriate channels.
To do this, connected to the official PayPal website, log in to your account and click on the Contact us option visible at the bottom of the page. Select, then, the item Write to us, to start the chat with PayPal Virtual Agent, the virtual assistant of PayPal, and indicate the problem encountered. In the event that the virtual assistant cannot provide a solution, your message will be forwarded to a real-life operator, to whom you can request assistance in real-time.
To proceed from smartphones and tablets, instead, start the PayPal app, log in to your account, tap on the gear wheel icon, at the top right, and select the Help item from the proposed menu.
Press, then, on the Contact us option and choose the item Write to us, to start the chat with PayPal Virtual Agent and, in case the problems persist, to receive assistance from an operator.